Last updated: July 26, 2026

SHAkti Equine Services, LLC ("SHAkti," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we handle personal information you provide when contacting us, booking services, or joining our communications list.

The short version: We collect only what's needed to respond to you and provide our services. We do not sell, rent, or share your information with third parties for marketing purposes. You can opt out of communications at any time.

This policy is a general guide. For questions specific to your situation or legal matters, please consult a qualified attorney. Equine service agreements may involve additional waivers. See our Terms of Service.

1. Information We Collect

We collect information you provide directly to us through our website contact form, events waitlist, or direct communications. This may include:

  • Your name and contact details (email address, phone number)
  • Your horse's name, age, breed, and relevant health or behavioral information
  • The service(s) you're interested in
  • Messages or questions you submit through our forms
  • Your consent preferences (whether you agree to receive follow-up communications)

What we do not collect

We do not collect payment information through our website. Payments are handled directly via Venmo, cash, or check. We do not use cookies for tracking, behavioral advertising, or analytics beyond basic website hosting logs.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiries and questions about our services
  • Schedule and confirm appointments or sessions
  • Send follow-up communications about your horse's care or session notes
  • Notify you about future events, offerings, or availability only if you have given explicit consent
  • Comply with legal obligations if required

We will not use your information for any purpose incompatible with why you provided it.

3. Sharing & Disclosure

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties. Your information is not shared with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

  • With your explicit consent, such as a referral you request
  • To comply with the law, if required by a court order or legal process
  • To protect safety, in situations involving imminent harm to people or animals

If SHAkti Equine Services uses a third-party scheduling or client management platform (such as EquiPro Connect), that platform's own privacy policy governs the data stored within it.

4. Communications & Opt-Out

When you submit a contact form or events waitlist on our website, you will be asked to give explicit consent before we send you any marketing or follow-up communications beyond responding to your inquiry.

Your rights

  • You may withdraw your consent at any time by replying "unsubscribe" or "stop" to any message we send
  • You may request that we delete your contact information from our records by emailing us directly
  • Withdrawing consent will not affect the lawfulness of communications we sent before your withdrawal

We comply with the CAN-SPAM Act. Every email we send will clearly identify SHAkti Equine Services as the sender, include a way to opt out, and honor opt-out requests promptly.

5. Data Retention

We retain your information for as long as necessary to provide services or respond to your inquiry, or as required by applicable law. If you request deletion of your information, we will do so within a reasonable timeframe, unless retention is required by law or legitimate business necessity (such as records of completed service agreements).

6. Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure. Contact form submissions sent via email are not encrypted in transit. We recommend not sharing sensitive health or financial information through website forms.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, wish to access or delete your information, or want to withdraw communications consent, please reach out: